| Stakeholders |
Priority issues |
Communication channels |
2025 years of experience in communicating with stakeholders |
| Investors/Shareholders |
1. Important Announcements
2. Operating Results
3. Operating Strategies |
• Annual shareholders' meeting and legal representative briefing.
• Regular or ad-hoc disclosures on the public information observation platform and company website.
Contact person:
Spokesperson-Vice President Li
Tel: 02-66261166 Ext: 510
E-Mail: nancy_lee@hiclearance.com.tw
Acting Spokesperson-Manager Chang
Tel: 02-66261166 Ext: 533
E-Mail: dy_chang@hiclearance.com.tw |
•21 major announcements and notices in Chinese
•1 shareholders' meeting held
•1 investor briefing held
•Investors' inquiries via email and telephone were answered promptly
|
| Customer |
1. Service and product quality
2. Reasonability and consistency of selling price
3. After-sales service |
• Thorough pre-sales communication
• Enhanced after-sales service
• Stable sales prices
• Regular customer complaint handling and response
• Regular product training and education
• Regular product health education campaigns
Contact person-Manager Chuang
Tel: 02-66261166 Ext: 511
E-Mail: wendy_chuang@hiclearance.com.tw
|
•Two product health education events were held.
•No incidents of customer privacy breaches occurred. |
Supplier for export business |
1. Honest business practices
2. Clear procurement process
3. Payment according to contract |
• Require employees to adhere to the principle of good faith
• Implement procurement contracts
• Follow payment mechanisms
• Regular face-to-face and video conferences.
Contact person-International Trade Department
Tel: 02-66261166 ext. 502
E-Mail: sara_liang@hiclearance.com.tw |
• Regarding the sustainability questionnaire assessment of major suppliers, the 2025 assessment results are as follows:
Grade A – 81% / Grade B – 19%
Grade C – 0% / Grade D – 0%
• No violations occurred. |
| Employee |
1. Employee benefits
2. Performance evaluation mechanism
3. Labor relations |
• Announcement of management and reward methods
• Regular performance appraisals
• Regular labor-management meetings
• Establishment of an employee welfare committee and provision of internal grievance channels
Contact person-Director Yang
Tel: 02-66261166 Ext: 520
E-Mail: christine_yang101@hiclearance.com.tw |
• Receive birthday and holiday gifts/cash bonuses
• Semi-annual performance reviews
• Annual employee health check-ups
• Four labor-management meetings
• Seven internal training sessions
• No labor disputes occurred
|
| Community |
1. Environmental protection
2. Social care |
• Implementing ESG principles for sustainable operation
• Caring for vulnerable groups and participating in social welfare
• Regularly providing financial assistance to children from disadvantaged families
Contact Person - Manager Zhang
Tel: 02-66261166 ext. 533
E-Mail: dy_chang@hiclearance.com.tw
|
• Organized one blood donation drive
• Sponsored one charity run for the foundation
• Donated blood pressure monitors and children's masks to social welfare institutions
• No illegal activities occurred |
Employee welfare measures and retirement system
Employee working environment and personal safety protection measures |
