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Stakeholder Contacts
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Investors / Shareholders
Priority Issues
- Important announcements
- Operating results
- Operating strategies
Communication Channels
- Annual shareholders' meeting and legal representative briefing
- Regular or ad-hoc disclosures on the public information observation platform and company website
2025 Stakeholder Communication Results
- 21 major announcements and notices in Chinese
- One shareholders' meeting held
- One investor briefing held
- Investors' inquiries via email and telephone were answered promptly
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Customer
Priority Issues
- Service and product quality
- Reasonability and consistency of selling price
- After-sales service
Communication Channels
- Thorough pre-sales communication
- Enhanced after-sales service
- Stable sales prices
- Regular customer complaint handling and response
- Regular product training and education
- Regular product health education campaigns
2025 Stakeholder Communication Results
- Two product health education events were held
- No incidents of customer privacy breaches occurred
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Supplier for Export Business
Priority Issues
- Honest business practices
- Clear procurement process
- Payment according to contract
Communication Channels
- Require employees to adhere to the principle of good faith
- Implement procurement contracts
- Follow payment mechanisms
- Regular face-to-face and video conferences
2025 Stakeholder Communication Results
- The 2025 sustainability questionnaire assessment results for major suppliers were:
- Grade A — 81% / Grade B — 19%
- Grade C — 0% / Grade D — 0%
- No violations occurred
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Employee
Priority Issues
- Employee benefits
- Performance evaluation mechanism
- Labor relations
Communication Channels
- Announcement of management and reward methods
- Regular performance appraisals
- Regular labor-management meetings
- Establishment of an employee welfare committee and provision of internal grievance channels
2025 Stakeholder Communication Results
- Birthday and holiday gifts or cash bonuses
- Semi-annual performance reviews
- Annual employee health check-ups
- Four labor-management meetings
- Seven internal training sessions
- No labor disputes occurred
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Community
Priority Issues
- Environmental protection
- Social care
Communication Channels
- Implementing ESG principles for sustainable operation
- Caring for vulnerable groups and participating in social welfare
- Regularly providing financial assistance to children from disadvantaged families
2025 Stakeholder Communication Results
- Organized one blood donation drive
- Sponsored one charity run for the foundation
- Donated blood pressure monitors and children's masks to social welfare institutions
- No illegal activities occurred
